New face of credit management for public schools

Redwood Collections — 20 Apr 2011

Redwood Collections is a forward thinking credit management company rapidly becoming a preferred partner to independent schools and colleges across the UK

Debt recovery is an issue faced by every private education establishment but starting with the solicitor-driven legal route can be costly, lengthy, impersonal and often upsetting for parents who may be experiencing their own financial or personal difficulties.

Comments Chris North FICM, director at Redwood Collections: “Redwood specialises in an active yet sensitive approach to debt recovery starting with communication and mediation. Where appropriate we engage the debtor in constructive discussion to understand the situation and establish valid reasons for non payment. In many cases we can resolve the issue and recover debt immediately or arrange credit plans designed to suit both parties.”

With many schools looking to enjoy future terms with the same pupil or their siblings this mediation process is an invaluable tool in a credit manager’s armoury. More importantly prefacing the legal approach with resolution dialogue ensures the school is not branded as heavy-handed or uncaring within the community or the media.

In cases where mutual resolution is not achieved within a suitable time frame Redwood draws on over three decades of debt collection experience to instigate a fast and efficient legal resolution. Using bespoke event-driven software the case is scaled to a set time frame through tried and tested procedures, a formal solicitors’ letter before action, telephone calls to ensure the debtor understands the legal ramifications, CCJs and additional costs, and finally bankruptcy and insolvency actions. Licensed by the Office of Fair Trading, registered under the Data protection Act and operating within the strict guidelines set by the Credit Services Association, Redwood manages the entire legal debt recovery process with seamless continuity.

“Redwood’s personal touch has proven itself time and time again in recovering debt while maintaining a working relationship between both parties,” adds Chris North. “However, our extensive experience in legal debt recovery ensures a successful legal resolution if this level of action is required. We are supremely confident of our services and our charges reflect this. Costs are based on a no collection, no commission arrangement and we do not expect our clients to enter into lengthy contracts.”

Redwood’s friendly, cost-effective and ultimately scalable service is rapidly establishing itself as the modern approach to efficient credit management. Among Redwoods clients in other industry sectors credit managers at over 30 private schools already employ Redwood’s unique and efficient approach to debt recovery.

0208 228 1325

For more information, images or review samples please contact:

Richard Stevenson


Rogers Wood, Whitebread Lane, Rye, East Sussex, TN31 6UA


Phone: 01797 260 882

Mobile: 07974 926 157

Fax: 01797 260 853